Cancellation & Refund Policy

Last updated: August 2026

We want your day with us to go well, and that starts with knowing exactly where you stand if your plans change. This page explains how to cancel or move a booking, when a refund applies, and what happens if the weather turns.

1. Your booking

Your reservation is confirmed when you receive our written confirmation by email. Until then, your date and departure time are not held.

If anything in your confirmation looks wrong — the date, the time, the number of guests, your hotel — reply to that email right away and we will fix it.

2. Cancelling your booking

All cancellations must be sent to us in writing, by email to info@goadventurepark.com. We confirm every cancellation in writing. If you do not receive our confirmation, your booking is still active.

Standard season: cancel at least 3 days before your tour date for a full refund.

High season: cancel at least 7 days before your tour date for a full refund.

High season means Easter week, the July mid-year holidays, and the period from the second week of December through 10 January.

3. Late cancellations and no-shows

Cancellations made after the deadlines above, and guests who do not arrive for their tour, are charged in full. This is a firm policy: our guides, horses, equipment and transport are committed to your booking from the moment it is confirmed, and we cannot resell the space on short notice.

If you are running late on the day, call or message us at +506 8479-1839 as soon as you can. Departures run on a fixed schedule and we cannot hold a group, but if there is a later departure with space, we will do our best to move you.

4. Changing your booking

Changes to your date, departure time or number of guests are subject to availability and must be requested in advance, under the same 24 hour notice. Send the request in writing and wait for our written confirmation before making other plans around it.

Reducing the number of guests inside 24 hours is treated as a late cancellation for the guests removed. [

 

5. If we cancel

Your safety comes before your booking. We may cancel or shorten a tour when weather or river conditions make it unsafe, and that decision belongs to our operations team on the day.

If we cancel for weather or for any other reason on our side, you choose: a full refund, or a new date at no extra cost. There is no penalty to you.

Rain by itself is not a cancellation. This is a rainforest, our tours run in the rain, and getting wet is part of the day. We cancel for conditions that are unsafe, not for conditions that are wet.

6. Refunds

Approved refunds are returned to the original payment method. Depending on your bank or card issuer, the funds usually appear within 7 business days of our confirmation but it depends on your bank.

7. Who can take part

Some of our activities have requirements set by our safety equipment and by the nature of the activity. Please read these before you book, because we cannot allow you to take part if they are not met, and a guest turned away at check-in for a requirement listed here is treated under section 3.

Maximum weight: our harnesses and safety equipment are certified to 254 pounds (115 kg). This limit applies to all of our activities and we cannot make exceptions.

Minimum ages: zipline and rappel, 6 years. Tubing, 10 years. Horseback riding, 10 years. Children pay the standard rate and must be booked by a parent or guardian, who signs the participation waiver on their behalf. On the zipline, a child may take part only if the safety equipment fits correctly and they are accompanied by one of our guides.

Health conditions: for your safety, we cannot accept guests who have had recent surgery, who have a spine or hip condition, or who are pregnant.

If you are unsure whether an activity is right for you, write to us before booking. We would much rather talk it through in advance than turn you away at the gate.

8. Private tours

Private tours run with a minimum of two guests. If your group drops below two, we will move you to the equivalent shared departure at the shared rate, or you can cancel under the terms in section 2.

9. Hotel pickup

Round-trip transport is included at no cost from hotels in central La Fortuna, subject to availability and to being requested when you book. Hotels further out carry a transport surcharge, which is shown to you before you pay.

Please be ready in your hotel lobby at the time we confirm. If we cannot find you and cannot reach you, the departure will leave and section 3 applies.

10. Groups

Groups of more than 12 guests are quoted directly and may be subject to different cancellation terms, which we will state in writing in your quotation.

11. Contact

To cancel, change a booking, or ask about a refund, write to [reservations@lafortunaadventures.com] or message us on WhatsApp at +506 8479-1839